1. Standard Refund Request Period
You may request a refund within 14 days of purchase. Because 2D Lip Sync Studio is downloadable software delivered immediately after payment, refunds are reviewed according to the circumstances described below rather than offered as an unrestricted return policy.
2. When a Refund May Be Approved
Refunds may be approved for situations such as:
- A duplicate purchase or duplicate charge
- An accidental purchase that has not been meaningfully used
- A technical problem that prevents the software from installing or functioning on a supported system and cannot be resolved through reasonable support troubleshooting
- The software being materially different from the features or functionality described at the time of purchase
- Any situation where a refund or other remedy is required by applicable consumer law
3. Situations That Normally Do Not Qualify
A refund will not normally be issued solely because:
- You changed your mind after downloading and using the software
- You no longer need the software
- Your computer or workflow does not meet clearly published system or compatibility requirements
- A third-party program, operating-system change, security product, driver, codec, or hardware issue causes a problem outside the reasonable control of 2D Lip Sync Studio
- You expected a feature that was not advertised as part of the software
These limitations do not affect any rights or remedies that cannot legally be excluded.
4. Technical Problems
If you are requesting a refund because of a technical problem, please contact support first when reasonably possible. We may ask for basic information about the issue so we can determine whether it can be resolved.
If the software cannot be made to work as described on a supported system after reasonable troubleshooting, a refund may be approved.
5. How to Request a Refund
To request a refund, contact:
Please include the email address used for the purchase and enough information to identify the order. Do not send payment-card numbers, passwords, or other sensitive financial information.
6. Refund Processing
Purchases are processed through Stripe Managed Payments. Approved refunds are returned through the original payment method where possible and may take additional time to appear depending on the customer's bank or payment provider.
Stripe may also handle transaction support and refund requests in accordance with its Managed Payments policies and applicable law.
7. Effect of a Refund
If a purchase is refunded, the customer's license to continue using that refunded copy of 2D Lip Sync Studio ends, except where applicable law provides otherwise.
The customer should delete installer copies and stop using the refunded software.
8. Consumer Rights
Nothing in this Refund Policy limits statutory consumer rights, warranties, guarantees, remedies, or cancellation rights that cannot legally be waived or restricted.
Where applicable law gives a customer greater rights than this policy, the applicable law controls.
9. Changes to This Policy
This Refund Policy may be updated as 2D Lip Sync Studio, its purchasing system, or applicable requirements change. The effective date shown at the top of this page will be updated when material changes are made.